IT Relationship Manager

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Deliver strategic consulting support and guidance throughout critical IT initiatives.

• Lead the planning and execution of initiatives that leverage technology to meet Jabil's objectives.

• Communicate decisions, priorities, and project updates related to service requests, projects, and initiatives.

• Manage stakeholder perceptions and expectations regarding IT services and capabilities.

• Advocate for business and external customer needs and convey these requirements to IT solution architects.

• Represent Jabil's IT capabilities, customized solutions, and services to the organization.

• Assess options, risks, costs versus benefits, and the impacts on products, services, processes, and priorities.

• Align IT capabilities and service delivery with business objectives and the strategic roadmap.

• Map IT projects and requests to the strategic roadmap effectively.

• Oversee IT services and solutions for designated business and external customers.

• Ensure high-quality service delivery, customer satisfaction, quality outcomes, and value.

• Facilitate the analysis of technology trends and their effects on customer goals.

• Stay informed about changes to Jabil's strategy, goals, and processes.

• Negotiate agreements and commitments between business stakeholders and IT from requirements to delivery.

• Summarize IT performance on a monthly, quarterly, and annual basis as necessary.

• Promote a positive environment with IT services, Operations, Finance, and business unit teams.

• Ensure IT accountability for implemented solutions.

• Understand financial KPIs and the impact of IT investments on business outcomes.

• Perform additional duties and responsibilities as assigned.

⛳️ Requirements

• Strong technical and/or strategic competencies.

• Excellent analytical abilities and commitment to quality standards.

• Dedication to customer service excellence.

• Demonstrated success in managing global-related projects.

• Capability to engage in projects to ensure global readiness.

• Experience in ensuring processes and personnel support regional and global responsibilities.

• In-depth knowledge of licensing and contracts.

• Strong understanding of regional logistics operations and the industry.

• Proficient in using personal computers, Microsoft Office products (Excel, Word, and PowerPoint), and email.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness programs.

• Opportunities for professional development and growth.

• Collaborative and inclusive work environment.

• Flexible work arrangements.