IT Project Manager – MSP

This is a fully remote position, open to applicants in Washington.

📋 Description

• Develop and manage comprehensive project plans, timelines, and budgets.

• Lead, supervise, and guide project engineers on the team — serve as a people manager by offering coaching, mentorship, and performance evaluations.

• Take ownership of departmental success — comprehend profitability metrics, resource distribution, and the overall impact of projects on MSP growth.

• Act as the main point of contact for clients regarding project-related communications, delivering timely updates and addressing issues throughout the project lifecycle.

• Supervise technical resources to ensure tasks are executed according to the project plan.

• Guarantee project documentation is accurate, including project plans, schedules, budgets, change orders, and closure documents.

• Proactively identify, track, and address potential risks.

• Manage changes to the project scope by enforcing a formal change control process to prevent scope creep and ensure alignment with business goals.

• Oversee project development from initiation to completion, ensuring that projects achieve desired outcomes and meet client satisfaction.

• Facilitate meetings and provide regular updates to stakeholders to communicate project status and resolve any issues or obstacles.

• Coordinate cross-functional teams, ensuring effective collaboration and clear communication among staff, clients, and vendors.

• Assess and provide feedback on non-technical project hour estimates.

• Conduct post-project evaluations to encourage continuous improvement and share insights with the team.

⛳️ Requirements

• 🎓 A Bachelor’s degree in Information Technology, Project Management, Business Administration, or a related discipline — or equivalent practical experience.

• At least 4 years of project management experience within a Managed Service Provider (MSP) context (required).

• Proven experience collaborating directly with clients, vendors, and internal technical teams in a dynamic service environment.

• Demonstrated capability to manage multiple IT projects concurrently, coordinating cross-functional teams to achieve successful outcomes.

• PMP certification is preferred (or other relevant project management certifications).

• 🛠️ A strong grasp of IT principles, infrastructure, and managed services, with the ability to convey technical concepts clearly to clients.

• Proficient in Microsoft Office Suite (Excel, Teams, SharePoint).

• Hands-on experience with PSA and project management tools such as ConnectWise Manage, Autotask, Asana, or Microsoft Project.

• Familiarity with IT Service Management (ITSM) frameworks and best practices.

• ⭐ Outstanding organizational and time-management skills.

• Excellent communication and interpersonal skills, with a client-oriented approach.

• A proactive problem-solver capable of identifying risks early and implementing effective mitigation strategies.

• Detail-oriented and dedicated to accuracy and follow-through.

• Able to work independently as well as collaboratively within a team environment.

🏝️ Benefits

• 💰 Salary Range: $90,000–$110,000/year.

• 🎯 Quarterly bonus eligibility: Earn up to 4% each quarter by meeting departmental KPIs and metrics.

• 🏥 Comprehensive Medical, Dental, and Vision coverage.

• 📈 401(k) plan with 4% company matching and immediate vesting.

• 🌴 Generous PTO policy that allows you to recharge, including paid company holidays, dedicated birthday PTO, and an additional floating holiday for extra flexibility.

• 📚 Educational reimbursement for certification exams and access to company-provided training resources.

• 🤝 A vibrant team culture with fun events and opportunities to connect with colleagues.