IT Operations/Support Lead

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Take charge of the entire lifecycle of laptops and workstations, encompassing procurement, imaging, deployment, recovery, and decommissioning.

• Implement and manage MDM/endpoint management tools for configuration, patch management, and policy enforcement.

• Ensure accurate asset inventory management for all company-owned devices and essential peripherals.

• Define and uphold standard images and baseline configurations tailored for various roles and teams.

• Oversee our identity provider and SSO platform, including the integration of applications and management of their lifecycle.

• Implement and sustain role-based access control (RBAC), guaranteeing least-privilege access and appropriate group/role design.

• Manage the joiner/mover/leaver process, covering onboarding, offboarding, and access modifications across all core systems.

• Monitor access logs and authentication events, collaborating with security to address any suspicious activities.

• Define, document, and enforce IT and security policies related to passwords, MFA, endpoint configurations, data handling, acceptable use, and remote work standards.

• Manage endpoint security tools to ensure comprehensive coverage and compliance across all devices.

• Support compliance initiatives such as SOC 2 and ISO 27001 by providing evidence, documentation, and implementing necessary controls.

• Engage in customer-required IT/security assessments, reviews, and audits, delivering precise and timely information regarding our IT controls and posture.

• Conduct periodic security awareness activities, including phishing simulations, training reminders, and playbooks.

⛳️ Requirements

• A minimum of 5 years of experience in IT administration or systems engineering, including at least 2 years in a leadership or managerial role.

• Hands-on experience in managing macOS and/or Windows endpoints within a distributed or remote-first environment.

• Proficient in administering at least one enterprise identity platform (Okta, Azure AD, or Google Workspace) and integrating SSO with SaaS applications.

• Strong comprehension of security best practices related to endpoints, identity management, and SaaS (MFA, encryption, RBAC, least privilege, logging, and monitoring).

• Proven experience in implementing and managing MDM/endpoint management tools and endpoint security solutions.

• Demonstrated capability to design and document processes, encourage adoption, and uphold standards within a growing organization.

• Bilingual in English and Spanish, with exceptional written and verbal communication skills in both languages.

• Excellent communication abilities, capable of clearly explaining technical constraints and trade-offs to non-technical stakeholders.

🏝️ Benefits

• Health insurance

• Flexible work arrangements

• Professional development opportunities