IT Operations & Support Coordinator

This is a fully remote position, open to applicants in Sri Lanka.

📋 Description

• Oversee incoming support requests and assign tickets accordingly.

• Track and report on helpdesk activities.

• Maintain operational reports and performance metrics.

• Administer hardware and software inventories.

• Facilitate equipment purchases and replacements.

• Collaborate with suppliers and vendors to address equipment-related issues.

• Provide assistance with customer inquiries and resolve issues.

• Keep support documentation and process guides up to date.

• Partner with technical teams to ensure effective service delivery.

⛳️ Requirements

• At least 2 years of experience in administration, helpdesk support, or technical support.

• Excellent organizational and coordination abilities.

• Proficiency in CRM systems and Microsoft Office.

• Strong communication skills.

• Customer-oriented and solution-focused approach.

• Capability to manage various priorities effectively.

• A dependable internet connection (fibre preferred).

• A backup solution for connectivity or power failures (UPS, inverter, generator, or alternative internet connection where feasible).

🏝️ Benefits

• Fully remote position.

• 40 days of paid vacation each year.

• Chance to gain insights into IT operations and service delivery.

• Work alongside a vibrant international team.