IT Operations Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Accurately and securely execute employee onboarding and offboarding processes in a timely manner.

• Provision, maintain, and troubleshoot company laptops and employee endpoints effectively.

• Provide support to employees regarding hardware, software, access, and account issues, ensuring a fast and reliable support experience.

• Manage employee access requests and modifications with proper approvals and a focus on least privilege, while aiding in RBAC rollouts, access reviews, and cleanup efforts.

• Assist with security questionnaires, gathering audit evidence, and supporting compliance-related operational workflows.

• Transform recurring issues into improved documentation, runbooks, and streamlined process enhancements.

⛳️ Requirements

• Proven experience in IT support, IT operations, helpdesk, or a similar internal-facing technical support position.

• Background in onboarding and offboarding employees across various devices, accounts, and SaaS applications.

• Knowledge of endpoint management, device provisioning, software installation, patching, and fundamental security practices.

• Experience in administering common internal tools such as identity management, password management, collaboration, or device management systems.

• Strong troubleshooting abilities related to laptops, employee software, access, and account challenges.

• Sound judgment in managing access changes, troubleshooting issues, and determining when to adhere to established processes versus escalating to the appropriate partner.

• Excellent written and verbal communication skills paired with a strong service-oriented mindset.

• Exceptional organizational skills and the capability to accurately manage recurring operational tasks with thorough follow-through.

• Familiarity with standard workplace IT and compliance tools such as Google Workspace, device management platforms, and access or compliance systems.

• Experience with Mac administration or supporting predominantly Mac-based employee environments.

🏝️ Benefits

• Competitive salary plus generous equity (10-year exercise window).

• Half-day Fridays every week.

• 16 weeks of fully paid parental leave (eligible after 6 months; commission-based roles receive 100% of base salary during leave).

• Flexible PTO with a *mandatory* 2-week minimum.

• Comprehensive health, dental, and vision coverage (100% covered for you, 80% for dependents).

• Purposeful and engaging company offsites (recent trips included Arizona, Jackson Hole, Nashville, New Orleans, and more).