IT Operations – Services Expert

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Serve as the primary contact for all service desk inquiries, delivering prompt and effective assistance to end users.

• Diagnose and address a variety of hardware, software, and network challenges.

• Carefully document resolutions to support cases and known issues for future reference and knowledge sharing.

• Engage in system monitoring and incident management activities.

• Configure and support VMware, IP networks, as well as client and server hardware.

• Keep an accurate inventory of IT assets.

• Contribute to extended service desk coverage.

⛳️ Requirements

• Bachelor's degree in Computer Science or a comparable combination of education and experience.

• Basic experience in managing IT support and service request tickets promptly, ideally in a production environment utilizing Microsoft 365; we use ServiceNow.

• Solid understanding of Microsoft data center and client management services.

• Exceptional written and verbal communication skills in both German and English.

• Willingness and capability to travel occasionally.

🏝️ Benefits

• Long-term opportunities: Secure employment with a growing international company, providing exciting development prospects and diverse tasks in an innovative environment.

• Supportive atmosphere: Strong team spirit and a casual, friendly culture; comprehensive onboarding and varied training options available through our on-site Academy in Bellheim and online.

• Practical advantages: Flexible working hours with the possibility for occasional remote work.

• Recognized achievements: Competitive compensation, company pension plan, and capital-forming benefits (employee savings contributions).

• Additional perks: Company and team events, free parking, and height-adjustable desks.