IT Operations Engineering

This is a fully remote position, open to applicants in Greece.

📋 Description

• Deliver first-level IT assistance to Finom staff via Jira Service Management and Slack.

• Assess and resolve requests within the service level agreement (SLA), keeping users informed and concluding tickets with effective communication.

• Diagnose issues related to Windows and macOS hardware, operating systems, software, networks, and remote device enrollment.

• Oversee software installations and updates, escalating complex cases with detailed documentation.

• Assist with onboarding and offboarding processes in JumpCloud, Google Workspace, and Torii.

• Manage access requests and SSO challenges while adhering to access governance and least-privilege principles.

• Administer user-level configurations in Jira, Confluence, Slack, and Notion.

• Maintain JSM request types, knowledge base entries, and workflows.

• Recognize recurring problems and produce documentation, scripts, or automation suggestions.

• Support DORA, ISO 27001, and SOC 2 security and compliance initiatives by following established procedures and keeping records.

⛳️ Requirements

• Over 2 years of experience in IT support, service desk, or a comparable user-facing technical position.

• Practical troubleshooting experience with Windows and macOS hardware, operating systems, applications, peripherals, and network connectivity.

• Proven customer service skills; patient, empathetic, and articulate with non-technical colleagues, especially under pressure.

• Familiarity with an ITSM or ticketing system, preferably Jira Service Management, and experience working to SLAs.

• Working knowledge of user administration in Google Workspace or M365.

• Experience with an MDM solution such as JumpCloud MDM, Intune, or Jamf.

• Knowledge of an identity provider such as JumpCloud, Okta, or Entra ID.

• Strong written documentation skills, including precise ticket notes and knowledge base articles.

• Fluent in English, both written and spoken.

• Basic scripting knowledge in PowerShell, Bash, or Python is an advantage.

• Confident use of AI tools is a plus.

• Familiarity with ISO 27001, DORA, SOC 2, or SaaS management tools like Torii is a plus.

• Experience with meeting room and AV setups is a plus.

• Background in a fast-growing or regulated company is a plus.

🏝️ Benefits

• Opportunities for continuous personal and professional development.

• Flexibility to travel and work remotely or in a hybrid model throughout Europe.

• Stock Options Program available to all team members.

• Ongoing support and care within a modern, friendly, and environmentally conscious corporate culture.

• Work & Swim Program: one month in a corporate apartment in Cyprus.

• Equal opportunity workplace.