Operations & Support Administrator

This is a fully remote position, open to applicants in Sri Lanka.

📋 Description

• Oversee and distribute helpdesk tickets efficiently.

• Keep operational reports current and precise.

• Supervise support queues and ensure service level compliance.

• Manage hardware and software asset inventories.

• Assist in purchasing processes and supplier relations.

• Monitor equipment orders and manage replacement schedules.

• Address customer and internal support inquiries promptly.

• Maintain thorough records and documentation.

• Facilitate ongoing enhancements of operational procedures.

⛳️ Requirements

• At least 2 years of experience in administration and technical support.

• Proficiency in Excel, Outlook, Word, and Teams.

• Exceptional communication skills and a strong customer service orientation.

• Keen attention to detail and excellent organizational abilities.

• Capability to work independently in a remote setting.

• Technical expertise and troubleshooting experience are a plus.

🏝️ Benefits

• Fully remote role.

• 40 days of paid vacation each year.

• Opportunity to collaborate with a UK-based organization.

• Exposure to various aspects of business operations.