This is a fully remote position, open to applicants in India.

📋 Description

• Enhance the efficiency and effectiveness of the incident management process.

• Create and sustain the Incident Management System.

• Track the performance of incident management processes and strive for continuous improvement.

• Ensure timely and appropriate communication with all parties involved.

⛳️ Requirements

• Relevant qualifications, ideally with a technical orientation such as electronics, computer science, and/or substantial practical experience.

• Experience in a service provider or technology support environment.

• Proficient in communicating with stakeholders using language that is appropriate for the technical knowledge of the audience.

• Familiarity with ITIL standards and the principles of service support and delivery.

🏝️ Benefits

• Health insurance

• Retirement plans

• Paid time off

• Flexible work arrangements

• Professional development