IT Operations Administrator

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Serve as the initial point of contact for helpdesk tickets, triaging and resolving issues whenever possible before escalating them.

• Efficiently assign and manage tickets through the ticketing system (Freshdesk).

• Maintain and update Excel reports while overseeing helpdesk reporting.

• Keep an accurate inventory of hardware and software, including licensing and lifecycle tracking.

• Source, compare, and procure technology equipment — researching supplier options, comparing specifications and pricing, and identifying cost-effective alternatives.

• Engage and negotiate with vendors regarding hardware and software orders, replacements, and support contracts.

• Assess and benchmark supplier quotes, identifying opportunities to reduce costs without sacrificing quality.

• Develop and sustain relationships with key vendors, staying informed about new products and pricing in the market.

• Address and resolve customer inquiries and issues promptly, maintaining professionalism and courtesy.

⛳️ Requirements

• At least 2 years of experience in a technical support, helpdesk, or IT operations role.

• Strong working knowledge of hardware components and software applications, including their interactions — capable of evaluating specifications and comparing products.

• Experience in dealing with vendors and suppliers — negotiating pricing, following up on orders, and sourcing alternative options.

• Proficient in MS Word, Excel, Outlook, and Teams.

• Basic understanding of networking and troubleshooting techniques.

• Excellent communication skills, both written and verbal — confident in engaging with vendors, clients, and internal teams alike.

• Highly organized with a keen attention to detail.

• Ability to manage multiple priorities, work independently, and meet deadlines.

• Customer-focused with the capability to handle complex or challenging situations professionally.

• Possess a personal device that meets our technical requirements, a stable internet connection of at least 20Mbps (fibre preferred), a suitable workspace, and the ability to communicate effectively across virtual platforms.

🏝️ Benefits

• Work for a UK-based company without leaving home — gain real international experience for your CV.

• Directly interact with UK clients, enhancing skills and exposure that distinguish you in the local market.

• Opportunities for advancement — we're a growing company that invests in the development of our team members.

• 40 days of paid leave — one of the most generous packages available.

• 100% remote work, aligning with UK hours (08:30 – 17:00), eliminating commute and office politics — just excellent work from any location!