IT Operations Administrator

This is a fully remote position, open to applicants in Asia.

📋 Description

• Facilitate employee onboarding, offboarding, and orientation for new hires, including the setup of hardware and installation of software.

• Provide comprehensive support for Mac and Windows operating systems, as well as mobile devices (Apple, Android).

• Oversee user and software access utilizing tools such as Okta, Jira, and Google Workspace.

• Update and manage asset inventory while handling hardware refresh cycles, which include purchasing, provisioning, configuring, and shipping.

• Collaborate with Legal/Compliance to ensure IT security standards meet or surpass compliance requirements, including support for AI tools.

• Document solutions, create guides, and explain procedures while troubleshooting tickets.

⛳️ Requirements

• Minimum of 2 years of experience in IT.

• An Associate’s degree or equivalent experience is preferred.

• Familiarity with a fully remote work environment, zero-touch deployment architecture, and device management via MDM.

• Experience with the Atlassian suite (Jira, Confluence, and Service Management).

🏝️ Benefits

• Regular and dependable attendance is a fundamental requirement for this position.

• Effective communication is a key function of this role.

• Capability to use a computer for extended periods is necessary.

• Ability to self-manage while maintaining transparent communication with the team.

• This position requires some travel, with average travel demands around 10%.