IT Operations Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Monitor and manage shared company inboxes daily, directing messages according to established protocols.

• Fulfill internal IT support requests within a 24-hour service level agreement (SLA), including sending e-signature documents to clients and team members.

• Oversee and resolve issues related to the booking platform support cases.

• Deactivate listings and cancel related reservations as necessary.

• Create user accounts for new clients and team members.

• Record and approve requests for paid time off (PTO) and overtime.

• Provide general troubleshooting support across company software systems.

• Administer DocuSign processes from start to finish: distribute completed documents and maintain records in Airtable.

• Offer general oversight, maintenance, and monitoring of company software systems.

• Review accounting reports to identify delinquent accounts; take necessary actions on related listings and collaborate with account managers.

• Coordinate the process for reviewing new listings: ensure readiness, audit setups across platforms for compliance with company standards, and resolve any issues prior to launch.

• Address and resolve listing issues flagged by team members across internal and booking platforms.

• Audit listings pending deactivation for any outstanding reservations.

• Address system notifications related to listing issues.

• Download performance data, update the internal pricing database, and implement pricing adjustments across various pricing platforms.

• Audit key platforms for setup accuracy, organization, and common configuration issues.

• Review future calendar availability to ensure booking windows are functioning correctly.

• Audit listing booking-window settings and confirm configurations with account managers.

• Develop new standard operating procedures (SOPs) and systems to facilitate company growth.

• Manage vendor relationships and maintain software vendor accounts.

• Onboard new employees by provisioning accounts and providing basic training on company systems.

• Maintain oversight of team members' hardware.

• Supervise cybersecurity practices: manage spam and phishing reports, educate team members on best practices, and advise leadership on suitable SMB cybersecurity standards.

⛳️ Requirements

• A minimum of 5 years of experience in IT operations, systems administration, or software/database administration roles.

• Hands-on experience with Airtable or similar database-driven platforms is a requirement, not a preference.

• Proficiency with linked records, views, and structured data is essential.

• Proven ability to independently learn, configure, and manage a diverse range of SaaS platforms without formal vendor training.

• Strong troubleshooting skills, capable of handling a high volume of support requests while consistently meeting SLA deadlines.

• Excellent written English communication skills — regular coordination with account managers, regional managers, and executive leadership is required.

• Comfortable working independently in a remote role with high autonomy and minimal day-to-day supervision.

• Basic understanding of cybersecurity, including phishing and spam identification and best practices for SMBs.

• Must be available and responsive during core U.S. business hours.

🏝️ Benefits

• Competitive hourly compensation.

• Timely payments, guaranteed.

• Payments processed through Wise.

• Direct client training provided — you will never be left unprepared.

• A dedicated Account Manager as your primary point of contact.

• Stable, long-term position with a growing U.S.-based company.

• Exposure to a diverse array of modern SaaS platforms.

• Opportunities for increased responsibilities as the company expands.

• Recognition of tenure for long-term team members.

• Clear escalation paths — you will always know whom to approach.