IT Manager

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Take ownership of and manage the Google Workspace environment.

• Oversee internal IT infrastructure and business systems.

• Execute and oversee centralized software and licensing management.

• Handle device procurement, lifecycle management, and MDM.

• Ensure that employees receive necessary hardware, software, and access from day one.

• Lead and supervise a three-person Technical Support team.

• Establish team priorities, standards, and expectations.

• Create processes for triaging, resolving, and escalating technical issues.

• Monitor service performance and enhance employee experience.

• Manage internal IT security practices, including SSO, MFA, IAM, and access management.

• Support compliance with GDPR, ISO 27001, SOC 2, and other relevant standards.

• Conduct security reviews, access audits, and risk assessments.

• Maintain secure processes for joiners, movers, and leavers.

• Automate onboarding, offboarding, access management, and provisioning workflows.

• Implement and take ownership of an ITSM/helpdesk solution.

• Utilize AI and automation to minimize manual IT tasks.

• Decrease costs associated with SaaS, cloud, hardware, and operations.

• Manage SSO and identity management strategy and audit permissions.

• Oversee internal IT disaster recovery and business continuity plans.

• Ensure that backup and recovery processes are established.

• Manage relationships with SaaS, hardware, cloud, and IT vendors.

• Negotiate contracts and assess technology tools.

⛳️ Requirements

• A minimum of 5 years' experience in IT management, IT operations, or systems administration.

• Proven experience in managing or leading a technical support or IT support team.

• Strong practical experience with Google Workspace and business systems.

• Familiarity with MDM, SSO, IAM, and identity/access management.

• Comprehensive understanding of internal IT security and cybersecurity best practices.

• Experience supporting GDPR, ISO 27001, SOC 2, or similar compliance frameworks.

• Proven track record in implementing and automating IT workflows, especially onboarding and offboarding.

• Experience managing IT vendors, SaaS contracts, and technology budgets.

• Background in a remote-first SaaS or technology environment.

• Strong troubleshooting abilities.

• Excellent communication and stakeholder management skills.

• A pragmatic and autonomous approach to problem-solving.

• Ability to thrive in a fast-paced, remote-first setting.

• Availability for at least 4 hours of overlap with the UK timezone.

• Sponsorship is not available.

🏝️ Benefits

• 100% Remote - work from any location of your choice.

• Flexi Time - select your own hours while ensuring at least 4 hours of overlap with the UK timezone (8am–6pm).

• Provision of a dedicated work laptop and any necessary accessories.

• Receive a branded swag bundle.

• £2,500 training budget for certifications, books, and more.

• Fully paid annual company retreat.

• Health insurance provided where public healthcare is unavailable.

• Enhanced maternity and paternity benefits.

• 401k / Pension plan.

• Lunch expenses covered during regular virtual company lunches.

• Free TryHackMe subscription available for family and friends.