IT Manager

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Deliver daily IT services for a specific department or unit, or oversee a singular IT function within the university or health system.

• Collaborate with administrative, academic, or senior IT leadership to design and execute service delivery strategies.

• Act as the representative of departmental leadership in divisional and inter-divisional meetings related to IT policies and operations.

• Direct projects of various complexities, which include multidisciplinary coordination and vendor partnerships.

• Oversee technologies and applications catering to either a targeted customer group or a wider audience.

• Supervise frontline IT staff and offer technical support, which may include hands-on involvement.

• Contribute insights and suggestions, develop plans, and execute directives as outlined by leadership.

• Assess organizational requirements and the institutional technology framework to implement effective solutions.

• Assist in setting budgetary objectives and priorities, potentially aiding in the development of the IT operations budget.

• Engage in formulating technology policies and practices, and execute security and regulatory compliance protocols.

• Manage customer relationships, ensuring satisfaction and compliance with service level agreements.

• Advocate for outstanding customer service while nurturing relationships with customers and vendors.

• Collaborate with peers across the institution.

• Design, develop, and apply technical solutions within the defined functional scope.

• Oversee multiple IT projects, including requirement gathering, planning, delegation, and monitoring progress.

• Participate in service delivery as required.

• Recruit, develop, retain, organize, and manage staff performance effectively.

• Assign responsibilities, track progress, and provide necessary guidance.

• Perform additional duties as required.

⛳️ Requirements

• Bachelor's Degree.

• Five years of progressively responsible experience in IT-related roles.

• Additional education may substitute for the required experience under the JHU equivalency formula.

• Additional relevant experience may replace the required education beyond a high school diploma or its equivalent, as permitted by the JHU equivalency formula.

• Experience in leading enterprise reporting or business intelligence delivery is preferred.

• Experience in directing analysts, developers, engineers, or similar technical personnel is preferred.

• Familiarity with SQL, data models, data quality, security/access concepts, SDLC controls, testing, and reporting quality practices is preferred.

• Practical experience with Workday reporting, including custom reports, calculated fields, dashboards/worklets, security sharing, tenant migration, and testing is preferred.

• Advanced skills in Power BI, including solution design, modeling, DAX/Power Query, publishing, usability, and performance review are preferred.

• Experience with Workday Prism Analytics, Workday Worksheets, Microsoft Fabric, Azure data services, or enterprise lake house patterns is strongly preferred.

• Candidates selected for the position will be subject to a pre-employment background check.

• Faculty, staff, and students are required to receive the seasonal flu vaccine, with exceptions allowed.

🏝️ Benefits

• Comprehensive rewards package that supports employee health, life, career, and retirement.

• Seasonal flu vaccine mandated by Johns Hopkins University, with provisions for religious or medical exceptions.

• Required vaccinations for applicable positions are provided at no cost through Occupational Health.

• Pre-employment accommodations are available.

• Commitment to equal opportunity employment.

• Remote work arrangements offered.