IT Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee daily IT operations for a remote workforce of around 40 users.

• Deliver Tier 1/Tier 2 technical support for hardware, software, access, connectivity, Microsoft 365, Teams, SharePoint, OneDrive, email, endpoint, and account issues.

• Administer the help desk/ticketing process, encompassing intake, prioritization, resolution, documentation, escalation, and reporting.

• Facilitate the onboarding and offboarding of employees, contractors, and consultants, which includes account creation, permissions, device provisioning, license assignment, data retention, and access removal.

• Image, configure, ship, recover, and maintain company-issued laptops through secure and repeatable processes.

• Uphold endpoint standards, including patching, encryption, antivirus/EDR, configuration baselines, local admin restrictions, vulnerability remediation, and inventory tracking.

• Manage remote device administration utilizing tools such as Microsoft Intune, Autopilot, Defender, Entra ID, and other related endpoint management platforms.

• Collaborate with external IT, cybersecurity, licensing, hardware, and compliance vendors as necessary.

• Administer Microsoft 365 GCC High, which includes user accounts, groups, licenses, permissions, Exchange Online, Teams, SharePoint, OneDrive, Entra ID, Conditional Access, MFA, and security policies.

• Monitor and uphold cloud security configurations, including identity, access, device compliance, data loss prevention, audit logging, and retention policies.

• Facilitate secure collaboration with customers, subcontractors, consultants, parent-company users, and affiliated users when applicable.

• Maintain administrative documentation, configuration records, change logs, and standard operating procedures.

• Support the company’s ISO/IEC 27001-certified information security management system, including policies, procedures, risk assessments, evidence collection, internal audits, corrective actions, management reviews, and continuous improvement activities.

• Lead or significantly contribute to the company’s initiative to achieve and uphold CMMC Level 2 compliance.

• Maintain documentation required for CMMC, which includes the System Security Plan, POA&M, asset inventory, policies, procedures, control evidence, access reviews, incident response records, training evidence, vulnerability management records, and configuration baselines.

• Manage and enforce the company’s BYOD policy.

• Monitor user access, endpoint health, suspicious activity, and compliance posture.

• Support incident response for situations such as user account compromise, lost or stolen laptops, phishing events, malware alerts, unauthorized access, and data exposure incidents.

• Maintain disaster recovery, backup, data retention, and business continuity procedures relevant to cloud systems and endpoints.

⛳️ Requirements

• Practical experience with administering Microsoft 365, Entra ID/Azure AD, Exchange Online, SharePoint, OneDrive, Teams, MFA, Conditional Access, and endpoint security tools.

• Must be a U.S. citizen and qualified to obtain and maintain a U.S. security clearance.

• Experience administering Microsoft GCC High.

• Over 5 years of progressive experience in IT operations, systems administration, cloud administration, endpoint management, cybersecurity operations, or a related role.

• Experience managing Windows laptops in a remote setting.

• Familiarity with Microsoft Intune, Autopilot, Defender for Endpoint, or similar endpoint management/security tools.

• Strong troubleshooting capabilities and a service-oriented mindset when supporting end users.

• Ability to work independently in a small-company environment where the role is both strategic and hands-on.

• Strong documentation practices and sound judgment regarding access control, sensitive data, and security risks.

🏝️ Benefits

• 401(k) Plan (35% employer match per dollar up to 10% employee contribution)

• Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)

• RX Home Delivery

• HSA with Employer Contribution

• In-vitro Fertility (treatment coverage)

• Dental

• Vision (2 plans: 12-month and 24-month frames allowance)

• FSA Plans (Healthcare, Dependent Care, and Limited Purpose)

• Pre-tax Commuter Plans

• Employer-paid Life Insurance

• Employer-paid Short + Term Disability

• Long Term Disability (2 plans: Employer-paid or optional Self-paid)

• Paid Parental Leave (4 weeks at 100%)

• Employee Assistance Plan

• Voluntary Life Insurance for team member, spouse, and child

• Voluntary Accidental Death for team member and spouse

• Legal/ID Theft Plans

• TeleHealth

• Wellness via Omada Health (healthy living solution)

• Travel Assistance

• Business Travel Accident Coverage

• Medical for foreign travel coverage

• Employer-paid Pet Telehealth

• Accident Insurance

• Critical Illness Insurance

• Hospital Indemnity Insurance

• Volunteer Time Off

• 10 Holidays

• Summer Sizzle

• On Demand Pay (Daily Pay)