IT Helpdesk Support – Part-time

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver help desk support for DGMH systems, which includes monitoring and addressing user inquiries and service requests.

• Oversee and track help desk tickets, ensuring prompt resolution and follow-up.

• Assist in the onboarding process of new employees, encompassing system access, training, and guidance.

• Execute data entry, tracking, and monitoring tasks across various systems and spreadsheets.

• Prepare, clean, and validate data for transfer, ensuring both accuracy and completeness.

• Conduct fundamental data quality assessments and address discrepancies as necessary.

• Scan, organize, and maintain electronic documents for efficient retrieval and audit readiness.

• Manage shared inboxes and communication channels dedicated to system support.

• Provide daily or weekly activity reports to stakeholders as needed.

• Collaborate with IT vendors and internal teams to troubleshoot system-related issues.

• Assist with special projects and high-priority data processing assignments.

• Partner with program staff to ensure precise tracking and reporting of activities.

⛳️ Requirements

• A Bachelor's degree is required.

• Excellent customer service and communication abilities.

• Prior experience with help desk support, ticketing systems, or user support is preferred.

• Strong organizational skills and meticulous attention to detail.

• Capability to prioritize tasks and respond swiftly to requests.

• Experience in data entry, tracking, and Excel-based workflows.

• Ability to handle multiple tasks in a fast-paced setting.

• Capability to work cooperatively across teams.

• Reliable transportation and the ability to report onsite as needed.

• Must successfully complete the pre-employment qualifications set by Cherokee Federal.

🏝️ Benefits

• Benefits are provided in accordance with company policy.