IT Helpdesk Specialist, Clinic Services

This is a fully remote position, open to applicants in Germany.

📋 Description

• Serve as the primary point of contact for employees from the group companies regarding IT support requests through phone, email (ticketing system), in-person, or remote assistance.

• Analyze and address IT incidents associated with user, endpoint, and printer management.

• Coordinate with service providers to resolve incidents and set up remote maintenance sessions.

• Maintain asset information and ensure thorough documentation of the IT inventory.

• Carry out tasks related to user, endpoint, and printer management.

• Execute software updates and implement changes for IT systems.

• Provide support to the IT service departments of Clinic Services in various IT projects.

⛳️ Requirements

• A completed degree in Computer Science, Business Informatics, or a related qualification, such as IT Specialist for System Integration.

• Several years of experience in IT roles and support structures.

• Strong knowledge of Microsoft Windows client and server operating systems.

• Familiarity with Microsoft Active Directory.

• Experience in documenting IT assets (i-doit).

• Proficiency in ticket handling (Zammad).

• Excellent communication skills and a customer-oriented approach.

• A team player who serves as a role model.

• Eagerness to actively engage in projects and share personal insights.

🏝️ Benefits

• Company pension plan.

• Flexible working hours.

• Home office arrangements with appropriate IT equipment.

• Collaboration with daycare/kindergarten facilities.

• Opportunities for internal and external training.

• Financial support for professional development.

• Long-term career prospects.

• Comprehensive onboarding process.

• Employee discounts through Corporate Benefits.

• Health promotion initiatives from the company.

• E-bike and company bike leasing options.

• Numerous additional benefits.