IT Helpdesk Analyst

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Monitor all requests within the ticketing system to enhance IT support workflows and aid in KPI tracking.

• Provide support for systems such as Okta, Google Workspace, Slack, Asana, and LastPass.

• Conduct regular maintenance and updates for IT systems and software.

• Oversee asset management for users in Argentina, including laptop setup and shipping.

• Record IT procedures, common problems, and solutions.

• Improve the internal AI Chatbot by incorporating frequently asked IT questions.

• Utilize AI technologies to streamline business processes.

• Take advantage of Power Digital's Nova ecosystem for departmental tasks.

• Collaborate with various departments as a member of the Cybersecurity committee.

• Assist in compliance certification initiatives, routine maintenance, and periodic security audits.

• Achieve KPIs for ticket resolution SLAs, first-contact resolution, user satisfaction, incident response, and security compliance.

⛳️ Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related discipline.

• At least 2 years of experience in IT support or a similar role.

• Proficient in Google Workspace, Slack, Asana, and LastPass; experience with Okta is advantageous.

• Strong grasp of IT principles and the ability to convey technical concepts effectively to diverse audiences.

• Exceptional problem-solving and analytical abilities.

• Capacity to handle multiple tasks and projects in a dynamic environment.

• Strong interpersonal and customer service capabilities.

• Advanced proficiency in spoken and written English; B2 English level or above.

🏝️ Benefits

• Equal Opportunity Employer.

• People-first culture that values diversity, inclusion, autonomy, and professional development.

• No application, processing, or training fees at any stage of recruitment or hiring.