Global IT Manager, Data Center IT

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, mentor, and cultivate a dynamic distributed team of five to six systems and network professionals operating across various countries and time zones.

• Oversee performance management, career development planning, hiring, and onboarding processes for the team.

• Establish and uphold operating standards for documentation quality, ticket management, change management, and on-call responsiveness.

• Foster team cohesion in a predominantly remote workforce through intentional communication practices, clear ownership, and shared standards.

• Take responsibility for the availability, performance, and lifecycle management of data center IT infrastructure across the global portfolio, including servers, storage, virtualization, networking, and monitoring.

• Ensure the consistent implementation of backup and restore validation, patching, monitoring coverage, and access management across all locations.

• Lead major incident response efforts, coordinate responses, conduct root cause analysis, and ensure that remediation actions are completed effectively.

• Manage relationships with vendors and integrators that support site IT operations.

• Minimize alert noise and eliminate recurring incidents.

• Direct IT scope for new facility deployments and expansions, which includes planning, procurement, structured cabling coordination, and IDF/MMR setup.

• Coordinate IT delivery in accordance with construction and commissioning schedules while escalating any schedule risks.

• Manage the technical standards library, which encompasses SOPs, build standards, naming and addressing conventions, and site documentation.

• Collaborate with Corporate IT, Security & Compliance, Controls, and Operations teams.

• Oversee hardware refresh cycles, capacity planning, and provide input for IT capital and operating budgets.

⛳️ Requirements

• A minimum of seven years in systems administration, network administration, or infrastructure engineering, including at least two years in a leadership or management role with technical staff.

• Proven experience managing a distributed or remote team across various time zones.

• Working knowledge of Windows Server, Linux, virtualization, enterprise storage, and IP networking.

• Experience in incident management and root cause analysis for business-critical infrastructure.

• A solid history of establishing and maintaining operational standards and documentation in environments that previously lacked them.

• Excellent written and verbal communication skills, with the ability to communicate effectively with non-technical stakeholders and executives.

• Willingness to travel to sites across North America and Europe as project schedules necessitate.

🏝️ Benefits

• Paid time off

• Paid holidays

• 401(k)

• Full medical coverage

• Full dental coverage

• Full vision coverage

• Compensation rewards for achieving values and objectives that align with company goals and strategic initiatives