IT Helpdesk Analyst

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Monitor all requests within the ticketing system to enhance IT support efficiency and assist in KPI monitoring

• Provide support for systems including Okta, Google Workspace, Slack, Asana, and LastPass

• Conduct maintenance and updates for IT systems and software

• Oversee user assets in Argentina, which includes laptop setup and shipping

• Create documentation for IT procedures, common issues, and their solutions

• Improve the internal AI chatbot by incorporating frequently asked IT queries

• Utilize AI technologies to enhance business processes

• Utilize Power Digital's Nova ecosystem

• Participate in the Cybersecurity committee and contribute to compliance certification initiatives

• Execute regular maintenance and conduct periodic security audits

• Achieve KPIs related to ticket resolution SLAs, first-contact resolution, user satisfaction, incident response, and security compliance

⛳️ Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related discipline

• At least 2 years of experience in IT support or a similar role

• Proficient in Google Workspace, Slack, Asana, and LastPass; experience with Okta is advantageous

• Strong grasp of IT principles and the ability to convey technical concepts effectively to diverse audiences

• Excellent analytical and problem-solving abilities

• Capability to juggle multiple tasks and projects in a dynamic environment

• Strong interpersonal skills and a customer service orientation

• B2 English proficiency or higher

• Advanced skills in both spoken and written English are mandatory

🏝️ Benefits

• Equal Opportunity Employer

• Commitment to diversity, inclusion, and a people-centric culture

• No fees for application, processing, or training