IT Desktop Engineering Intern

This is a fully remote position, open to applicants in United States.

📋 Description

• Support the engineering team in troubleshooting application issues.

• Assist in software packaging, which includes testing and deployment processes.

• Aid in documenting the root causes of IT challenges.

• Engage in troubleshooting sessions to help resolve system-related issues.

• Create technical documentation that outlines the IT environment.

• Monitor the system's health status and take necessary actions to address issues.

• Record installation procedures, develop knowledge base articles, and gather user test results.

• Perform additional tasks as assigned.

⛳️ Requirements

• Currently pursuing a degree in Computer Science, Engineering, or a related discipline.

• US Citizenship is mandatory.

• Capability to obtain and maintain a public trust clearance.

• Strong written and verbal communication skills.

• Proficient in multitasking and thriving in a fast-paced environment.

• Comprehensive technical knowledge.

• CompTIA A+ Certification is preferred.

• Previous experience with ATF is preferred.

• Experience in providing IT support for law enforcement operations is preferred.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional development and training.

• Collaborative and innovative work environment.