IT Customer Support Intern

This is a fully remote position, open to applicants in Germany.

📋 Description

• Assist the IT support team in daily operations, covering both 1st- and 2nd-level support.

• Receive and manage support requests through email and the ticketing system.

• Install, configure, and maintain both hardware and software components.

• Collaborate with experienced colleagues to analyze and resolve issues.

• Document IT procedures and support cases for future reference.

• Play an active role in internal IT projects and rollouts.

⛳️ Requirements

• Fundamental knowledge of Windows and/or Linux operating systems.

• A keen interest in networking technologies, cloud services, and IT security.

• Prior experience in IT support is beneficial but not mandatory.

• Strong analytical thinking, a structured work approach, and excellent problem-solving skills.

• Ability to collaborate in a team environment, possess strong communication skills, and enjoy working with others.

🏝️ Benefits

• Gain exposure to modern IT environments and cloud technologies.

• Acquire hands-on experience as part of a dynamic team.

• Receive personal guidance with opportunities to actively apply your knowledge.

• Enjoy flexible working hours and, when applicable, options for remote work.

• Potential for long-term collaboration following the internship.