IT Customer Support Consultant – German, Dutch, Czech

This is a fully remote position, open to applicants in Poland.

📋 Description

• Effectively and consistently address errors and issues through remote access.

• Prioritize, categorize, and document problems in our ticketing system.

• Proactively escalate unresolved tickets to the relevant support teams.

• Oversee and track tickets to ensure compliance with service level agreements.

• Promote knowledge sharing and maintain documentation within the knowledge database.

⛳️ Requirements

• Strong orientation towards customer service and the ability to multitask.

• Excellent skills in teamwork and communication.

• Proper telephone etiquette and effective active listening skills.

• Robust troubleshooting and problem-solving abilities.

• Several years of experience in customer support or IT helpdesk roles.

• Proficiency in English.

• Proficiency in German.

• At least one of the following languages: Czech or Dutch.

🏝️ Benefits

• Flexible working hours to enhance work-life balance.

• Personalized training opportunities.

• Engaging professional challenges.

• Attractive and modern work environment, including remote work options (Poland only).