IT Consultant

This is a fully remote position, open to applicants in Germany, +3 more countries.

📋 Description

• Provide strategic and technical consulting on cloud software within the Customer Success domain

• Implement and enhance software solutions to ensure effective customer support

• Establish and nurture long-lasting customer relationships focused on value and growth

• Proactively seek out optimization opportunities throughout the customer journey

• Serve as the liaison between customers and the development team

• Develop innovative solutions while advancing modern IT and Customer Success processes

• Collaborate with an international team

• Engage in regular knowledge-sharing and feedback sessions

⛳️ Requirements

• Comprehensive technical knowledge of cloud software integration, including API documentation

• Genuine interest in contemporary Customer Success processes

• Significant experience in strategic customer management, covering onboarding to renewal

• Strategic mindset with a solid grasp of long-term customer engagement and development

• Proficient in Zendesk, with a minimum of 3–5 years of experience, preferably in an administrative role

• Familiarity with Artificial Intelligence (AI) is a considerable asset

• Proactive approach to customer management and capability to independently identify and implement initiatives

• Native-level proficiency in German

• Strong command of English

• Creative problem solver

• Confident demeanor, ambition, and ability to work autonomously

• Residing in Germany, Switzerland, Austria, or Spain

• No cover letter needed; CV/resume is adequate

🏝️ Benefits

• Permanent employment contract

• 100% remote work

• Flexible working hours; employees can structure their own schedules

• Work equipment provided

• Opportunities for professional development, training, and education

• Regular knowledge-sharing and feedback sessions

• Co-working opportunities and team events in Germany and internationally

• Onboarding support with a dedicated buddy from day one

• Long-term collaboration

• No dress code