IT & Business Systems Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee daily technology operations for Rently staff.

• Provide hands-on deskside assistance and manage onboarding, offboarding, access, and licensing for approximately Rently US employees.

• Collaborate with IT teams in India and China, who manage their respective regions.

• Manage the Halo ITSM ticket queue, track trends, prioritize tasks, and resolve issues.

• Act as the escalation point beyond AI-assisted first-tier support.

• Enhance support runbooks and automate processes.

• Administer Google Workspace, JumpCloud single sign-on, SentinelOne, and both Mac and Windows endpoints.

• Oversee office and conference-room technology.

• Direct Salesforce and NetSuite administration through platform specialists.

• Handle intake for system requests and assess business impact and ROI.

• Suggest Salesforce, NetSuite, or tailored internal applications to meet business requirements.

• Prioritize administrator queues and ensure a smooth data flow between CRM and ERP systems.

• Manage vendor relationships, conduct contract reviews, oversee renewals, track license usage, and control system expenditures.

• Enforce the company's AI governance policy and maintain controls over approved tools.

• Contribute to the development of AI governance policy alongside the Director of Operations.

• Support SOC 2 and ISO 27001 / ISO 27701 compliance initiatives.

• Report directly to the Senior Director of Operations.

⛳️ Requirements

• At least 4 years of experience in IT or end-user support, including time in a managerial or team lead position.

• Strong technical skills with direct experience in resolving deskside support and endpoint issues without delegation.

• Experience managing the SaaS stack at a cloud-first organization that operates without a traditional data center.

• Proven experience administering Google Workspace and identity/SSO solutions (JumpCloud, Okta, or similar).

• Ability to analyze request ROI, justify trade-off decisions, and scale back or reject low-value projects with clear, data-driven reasoning.

• Excellent written and verbal communication skills that connect technical constraints with business needs.

• Practical, hands-on experience with AI in your work, including diagnosing, automating, or building.

• Comfort in creating lightweight internal applications or dashboards using AI tools, or a strong desire to learn.

• Experience collaborating with Finance, Sales, or Customer Support on changes in CRM, ERP, or billing processes.

• Ability to assess platform requests by distinguishing between surface-level configurations and core system architecture decisions.

• Familiarity with Salesforce and NetSuite from a managerial perspective, and awareness of iPaaS/middleware tools such as Celigo.

• Exposure to SOC 2 or ISO 27001 standards, or involvement in an SSO or migration project that you led from start to finish.

• Legally authorized to work in the United States; Rently US does not offer sponsorship.

🏝️ Benefits

• 75% coverage of monthly medical, dental, vision, disability, and life insurance premiums through Anthem Blue Cross, with 2 HMO options (where available) and 2 PPO options.

• Availability of FSA, STD, LTD, and other voluntary plans.

• Coverage extends to employees, spouses, registered domestic partners, and dependent children.

• 401k plan with a 3% match from Rently.

• Paid time off.

• Sick leave.

• Partial reimbursement for gym membership.

• Partial reimbursement for pet insurance.

• Opportunities for career advancement.

• Professional development opportunities.

• Opportunities for work-related travel (depending on the role).

• Company gatherings and team events.