IT Business Support Analyst II

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide daily operational support to the Information Technology department.

• Oversee the ordering, tracking, and delivery processes for IT hardware and software.

• Monitor IT budgets and collaborate with IT leadership to address any identified discrepancies.

• Process new and renewal contracts, purchase orders, and invoices promptly.

• Support the IT Service Management system and optimize features and functionalities for effective IT service delivery.

• Create and manage a detailed inventory of IT assets.

• Facilitate IT procurement from initial order through to final delivery.

• Monitor annual renewals and expenditures for hardware and software budgets.

• Track and submit IT invoices to guarantee timely payments.

• Anticipate the needs of IT Managers and provide proactive assistance.

• Organize and facilitate department-wide events, including the annual All IT Meetings.

• Collaborate with operational leaders to proactively address IT requirements.

• Work with business and clinical operation leaders to develop self-service modules that enhance access to IT services and support.

• Maintain and publish monthly statistics for Service Management.

• Report directly to the Vice President, Chief Digital and Information Officer.

⛳️ Requirements

• Associate’s degree in computer science, Information Technology, or a related field.

• Two years of experience in healthcare, information technology, business administration, or administrative support.

• Relevant experience may be considered to meet minimum educational qualifications.

• Strong oral and written communication skills.

• Service-oriented mindset.

• Ability to work independently, think critically, and resolve issues.

• Proactive with the capability to make routine decisions autonomously.

• Above-average problem-solving abilities.

• Exceptional organizational, time management, and customer service skills.

• Proficient in MS Office, Outlook, Excel, PowerPoint, and various other computer applications.

• No supervisory responsibilities or direct reports required.

• Occasional light lifting, pushing, and pulling of 10–20 lbs; frequent movement of objects under 10 lbs.

• Regular sitting with some walking, standing, squatting, bending, and reaching required.

• Keyboard/computer use and/or repetitive motions may be necessary.

🏝️ Benefits

• Fully remote work arrangement.

• Full-time employment.