IT Administrator – all genders

This is a fully remote position, open to applicants in Germany.

📋 Description

• Provide assistance for daily IT challenges, diagnosing and resolving hardware and software issues, while aiding users primarily within a Windows environment alongside some macOS devices.

• Perform installation and configuration of PCs, laptops, and peripherals such as printers.

• Oversee and monitor network infrastructure (LAN, WAN, VPN) while supporting troubleshooting and fault resolution efforts.

• Administer and monitor the AWS-based server environment (EC2, S3, RDS, ElastiCache with Valkey and Redis, ELB, Lambda), ensuring stability and performance through continuous monitoring, as well as managing backup and recovery systems.

• Conduct regular backups and contribute to disaster recovery planning and data restoration efforts.

• Assist in the implementation of IT security measures, managing antivirus solutions and firewalls, while enhancing employee awareness of IT security protocols.

• Document IT systems, processes, and changes, maintain a knowledge base, and generate reports.

• Facilitate user training on IT systems, new applications, and security policies.

• Engage in IT projects, support the rollout of new systems, and collaborate closely with business units and external service providers.

• Receive, prioritize, and manage support tickets in Jira, while escalating complex issues and ensuring timely resolution of problems.

⛳️ Requirements

• Completed IT training or an equivalent qualification.

• Experience in IT support (1st and 2nd level) and user assistance.

• Strong expertise in Windows environments; basic understanding of macOS.

• Familiarity with Active Directory and Microsoft Entra ID (user and rights management).

• Knowledge in the installation, configuration, and maintenance of clients and peripherals.

• Basic understanding of networking (LAN, WAN, VPN) and troubleshooting skills.

• Experience with AWS (e.g., EC2, S3, VPC) is advantageous.

• Understanding of backup, monitoring, and IT security (IAM, antivirus, firewalls).

• Ideally, experience with Terraform and Docker.

• Structured working style, team player mentality, and service-oriented approach.

• Experience with ticketing systems (e.g., Jira) and documentation practices.

🏝️ Benefits

• Clear responsibilities and support: With us, you will have clarity on your expectations, and you'll work in an environment where mistakes are valued as learning opportunities.

• Shared commitment to exceptional results: Our team is dedicated to excellence, and we consider your contributions essential.

• Individual development and personal responsibility: We promote self-motivation and personal ownership to achieve exceptional performance.

• Dynamic feedback for continuous learning: You will receive direct and timely feedback, allowing you to swiftly adapt and improve.

• Open communication and personal development: We encourage transparent communication and actively support your personal and professional growth.

• Solution-oriented focus and company success: Our goal is to deliver results that propel the company forward.

• Team days, summer and Christmas parties: Participate in shared events designed to enhance team spirit and enjoyment at work.

• Corporate benefits: Enjoy various discounts and perks.

• Dog-friendly workplaces: Bring your furry friend with you.

• Bike leasing: Take advantage of bike leasing for an eco-friendly and healthy commute.