IT Account Manager – Expatriate

This is a fully remote position, open to applicants in France.

📋 Description

• Ensure the effective management of a client portfolio, guaranteeing their utmost satisfaction.

• Serve as the primary contact for clients, adopting a proactive and personalized approach.

• Maintain regular communication with clients through meetings, progress updates, and steering committees.

• Analyze client data to generate reports, summaries, and clear, actionable strategies.

• Represent the client's interests internally within a continuous improvement framework by identifying challenges and opportunities for enhancement, while driving improvements across our teams.

⛳️ Requirements

• Master’s degree (Bac+5) in management, marketing, data, or computer science (or equivalent).

• Minimum of 3 years of experience in a Customer Success Manager (CSM) position.

• Strong understanding of information systems, including system and network infrastructures, office and collaboration tools, business applications, etc.

• Proficient spoken French (minimum C1 level).

• Strong customer service orientation, exceptional interpersonal abilities, and commercial insight.

• Excellent communication skills via phone and video conferences (Teams).

• Good spoken English (minimum B2 level).

🏝️ Benefits

• Access to online training resources.

• Opportunities to contribute to the establishment of our agency in Antananarivo (Tananarive).