Internal Sales Manager

This is a fully remote position, open to applicants in Italy, +1 more state.

📋 Description

• Oversee a portfolio of current customers throughout their educational journey, ensuring high levels of engagement and long-term loyalty.

• Execute outbound sales and retention initiatives through phone, WhatsApp, email, and CRM to facilitate the renewal of learning packages.

• Foster strong relationships with customers, comprehend their objectives, and suggest appropriate learning solutions.

• Negotiate proposals, create customized offers, and finalize renewals, upsells, and reactivations.

• Keep precise records in the CRM and work collaboratively with Customer Success, Teaching Operations, and Finance departments.

⛳️ Requirements

• Native or fluent in Italian (both spoken and written) — essential.

• Proficient in English at a B2+ level for internal communication.

• At least 6 months of experience in EdTech, SaaS, Customer Success, Account Management, B2C Sales, Telemarketing, Retention, or similar consultative sales roles.

• Strong skills in CRM (HubSpot, Salesforce, or similar), including objection handling and closing techniques.

• Experience in a remote work environment on an international scale is a plus.

• Ability to thrive in a fast-paced, KPI-driven setting.

🏝️ Benefits

• Remote-first, international team culture.

• Opportunities for growth: training and support from day one.