Internal IT Support Engineer II

This is a fully remote position, open to applicants in United States.

📋 Description

• Configure and set up machines utilizing Entra Domain Join.

• Deploy and oversee Intune policies to ensure device compliance, facilitate application deployment, and enforce security measures.

• Execute user profile migrations during onboarding, offboarding, and organizational transitions.

• Guarantee smooth data transfer and system continuity throughout user migrations.

• Dispatch and configure laptops and peripheral devices.

• Offer Tier 2–3 remote support for hardware, software, and network-related issues across Windows, Linux, and macOS platforms.

• Diagnose device enrollment, policy application, and user access problems.

• Collaborate with users to address migration-related obstacles.

• Assess current procedures and recommend improvements for efficiency.

• Monitor and maintain endpoint health using RMM tools like Datto, N-Able, or ConnectWise.

• Implement patches, updates, and security settings.

• Record system configurations, migration processes, and troubleshooting workflows.

• Establish and manage security protocols utilizing Microsoft Security Center and other endpoint protection technologies.

• Conduct routine audits for compliance with internal and external security standards.

• Assist with identity and access controls within Microsoft 365 and Azure environments.

• Collect supporting documentation for the analysis of data, profiles, and systems designated for migration.

• Leverage existing tools and create new solutions to enhance the migration process of RMM, documentation management, and BCDR tools.

⛳️ Requirements

• Demonstrated experience in Level 2–3 IT support roles, especially within MSP or enterprise settings.

• Strong expertise in Entra ID (Azure AD) Domain Join.

• Proficient in Microsoft Intune, covering device management, compliance, application deployment, and mobile device management (MDM).

• Familiarity with profile migration tools and methodologies.

• Experience with RMM platforms such as Datto, N-Able, or ConnectWise.

• Proficient in Microsoft 365, including Exchange Online, Teams, SharePoint, and OneDrive.

• Proficient in Microsoft Security Center and basic Azure administration.

• Experience in scripting and automation, including PowerShell and Python.

• Exceptional remote troubleshooting and customer service abilities.

• Capacity to work autonomously and manage tasks in a remote setting.

• Preferred: Microsoft Certifications such as MS-900, MD-102, AZ-900, or SC-900.

• Preferred: Experience in supporting user migrations during organizational transitions.

• Preferred: Understanding of ITIL practices and service desk processes.

• Preferred: Experience in a Managed Services Provider (MSP) environment.

🏝️ Benefits

• No benefits, perks, or additional compensation details are explicitly mentioned.