Internal Customer Success Manager

This is a fully remote position, open to applicants in South Africa, +2 more countries.

📋 Description

• Take charge of existing client relationships following the sale.

• Act as the main point of contact for clients.

• Participate in kickoff, check-in, and escalation calls.

• Conduct regular check-ins across active accounts.

• Proactively identify and address contractor or client issues.

• Assess the top one to five candidates sourced by recruiting for each position.

• Determine which candidates are strong enough for presentation.

• Present candidates to clients and coordinate interview schedules.

• Manage client feedback and finalize placements.

• Ensure the quality of every candidate presented to clients.

• Identify opportunities for clients to hire again.

• Solicit reviews and referrals from satisfied clients.

• Celebrate first placements, milestones, and positive occurrences with personalized gestures.

• Foster long-term relationships, repeat business, and referrals.

• Collaborate directly with both co-founders of Hire Overseas, an offshore staffing platform.

⛳️ Requirements

• Relevant experience in customer success, account management, staffing, or recruiting.

• Strong critical thinking skills with the ability to form, defend, and apply clear perspectives on candidate evaluation and client problem-solving.

• A mindset of complete ownership when resolving client issues.

• Clear and personal written communication skills.

• Responsiveness and the ability to ensure clients feel prioritized.

• Comfort in evolving into a role without a predetermined playbook.

• Availability during US business hours, with responsiveness outside of core hours when clients require assistance.

• An updated resume.

• A brief Loom video (1 to 2 minutes) introducing yourself, outlining your experience in customer success or account management, and describing a situation where you resolved a client issue prior to escalation.

• Only candidates who submit a Loom video will progress to the next stage of the hiring process.

• A background in staffing, recruiting, or offshore hiring is a plus.

• Experience in a small, founder-led organization is advantageous.

• Familiarity with offshore talent markets in the Philippines, Latin America, or Africa is a plus.

🏝️ Benefits

• Paid Time Off according to company policy.

• Observance of Holidays as per company guidelines.

• Fully remote work setup.

• Bi-monthly payment in USD (on the 15th and 30th).

• Direct access to both co-founders.

• A high-ownership role with opportunities for growth as the company expands.