Intern – L1 Technical Support Engineer

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Support the team by monitoring performance and generating reports in accordance with established instructions and clear formatting standards.

• Conduct initial triaging of incoming tickets and explore metric discrepancies.

• Collect and organize input data for engineers, including device lists, environment configurations, and metric trends.

• Adhere to process guidelines and meticulously confirm output before submission for review or distribution to stakeholders.

• Manage terabytes of data from numerous device models utilized by millions of active users.

• Execute SQL queries, triage tickets, and guarantee data accuracy in line with established protocols.

⛳️ Requirements

• Solid understanding of basic SQL to craft simple queries and extract required data.

• Proficiency in using Jira, Confluence, Slack, and Google Workspace (Google Sheets, Docs).

• Exceptional attention to detail, a strong sense of accountability, self-driven, and the ability to inquire when faced with new challenges.

• Minimum Intermediate proficiency in both written and spoken English (B1).

• Basic familiarity with data and analytical tools such as Amazon Redshift, AWS Athena, Tableau, and Splunk is advantageous.

• Basic scripting abilities in Python and Bash for task automation are a plus.

• Understanding of AI tools and fundamental prompting is a plus.

🏝️ Benefits

• An environment that promotes equal opportunities, a transparent and value-driven corporate culture, and personalized attention for each team member.

• Competitive salary and benefits.

• Gig-contract for a duration of 6 months.

• 21 paid vacation days annually.

• Paid public holidays in accordance with Ukrainian legislation.

• Medical insurance from the first day of employment.

• Availability of sick leave and medical leave.

• Remote work options available exclusively within Ukraine.

• Complimentary meals, fruits, and snacks when working on-site.