Intern, Customer Experience

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in enhancing customer experience initiatives by analyzing customer feedback, generating reports, and providing valuable insights.

• Contribute to customer journey mapping, which includes conducting research, preparing workshops, and documenting findings.

• Create presentations, communications, and materials that support customer experience programs and cultural initiatives.

• Examine customer, operational, and survey data to uncover trends, identify opportunities, and propose improvement recommendations.

• Oversee CX resources, manage SharePoint sites, maintain dashboards, and curate knowledge repositories.

• Partner with cross-functional teams on projects aimed at boosting customer satisfaction and enhancing business performance.

• Engage in significant projects that align with Labcorp's mission of healthcare innovation.

• Gain insights into strategic business initiatives and projects that enhance experiences for customers in the pharmaceutical, biotechnology, and healthcare sectors.

⛳️ Requirements

• Currently enrolled in a Bachelor's degree program in Business Administration, Marketing, Customer Experience, Communications, Psychology, Data Analytics, or a related discipline.

• Strong analytical capabilities and problem-solving skills.

• Proficient in organizing, analyzing, and interpreting data from various sources.

• Exceptional written and verbal communication skills.

• Competence in Microsoft Office, especially PowerPoint, Excel, and Word.

• A keen interest in customer experience, human-centered design, service design, market research, or business improvement.

• Demonstrated initiative, curiosity, and a desire to learn in a dynamic environment.

• Ability to juggle multiple priorities while maintaining a keen attention to detail.

• Capable of working independently as well as collaboratively within a team.

• Preferred candidates are rising juniors and seniors, although all current students in related fields are encouraged to apply.

• Must be actively enrolled in a relevant degree program.

• This position is not eligible for visa sponsorship.

🏝️ Benefits

• 11-week paid internship.

• Enterprise-wide learning opportunities.

• Leadership exposure and visibility, including direct interaction with senior leaders.

• Engaging, in-person intern event.

• Sessions with senior leader speakers.

• Access to LinkedIn Learning resources.

• Professional development workshops.

• Opportunities to engage in employee resource groups and community initiatives driven by company values.

• Dedicated mentoring opportunities.

• 401(k) Plan.