Intern – Customer Experience

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in enhancing customer experience initiatives through the analysis of customer feedback, reporting, and generating insights.

• Support customer journey mapping by conducting research, preparing workshops, and documenting findings.

• Create presentations, communications, and materials that bolster customer experience programs and cultural initiatives.

• Examine customer, operational, and survey data to pinpoint trends, opportunities, and suggestions for improvement.

• Manage CX resources, SharePoint sites, dashboards, and knowledge databases.

• Collaborate with cross-functional teams on projects aimed at boosting customer satisfaction and enhancing business performance.

• Engage in significant customer experience projects that cater to pharmaceutical, biotechnology, and healthcare clients.

• Take part in enterprise-wide learning opportunities, leadership sessions, intern events, mentoring, and professional growth activities.

⛳️ Requirements

• Must be currently enrolled in a Bachelor's degree program in Business Administration, Marketing, Customer Experience, Communications, Psychology, Data Analytics, or a related discipline.

• Strong analytical and problem-solving abilities.

• Capable of organizing, analyzing, and interpreting data from various sources.

• Excellent written and verbal communication capabilities.

• Proficient in Microsoft Office applications, especially PowerPoint, Excel, and Word.

• Genuine interest in customer experience, human-centered design, service design, market research, or business enhancement.

• Demonstrates initiative, curiosity, and a desire to learn in a dynamic environment.

• Ability to juggle multiple priorities while maintaining meticulous attention to detail.

• Effective in working both independently and as part of a collaborative team.

• Preferred candidates are rising juniors and seniors graduating between December 2027 and June 2029; all current students pursuing relevant studies are encouraged to apply.

• This position does not qualify for visa sponsorship.

🏝️ Benefits

• Paid 11-week internship.

• Enterprise-wide learning experiences.

• Leadership exposure and visibility, including direct interaction with senior leaders.

• In-person intern event.

• Senior leader speaker sessions.

• LinkedIn Learning resources.

• Professional development sessions.

• Storytelling opportunities showcasing the internship journey.

• Engagement in employee resource groups and values-driven community initiatives.

• Dedicated mentoring connections.

• 401(k) Plan eligibility.

• Equal Opportunity Employer.