Integration Specialist

This is a fully remote position, open to applicants in India.

📋 Description

• Facilitate effective client and vendor integration delivery from the technical discovery phase and requirements validation through to go-live and stabilization.

• Examine API and data exchange challenges, identify root causes, validate results, and offer recommendations or escalate issues to Engineering.

• Act as a technical liaison for clients and vendors, ensuring alignment on expectations, dependencies, testing, and readiness for launch.

• Diagnose issues with REST APIs, authentication, configuration, JSON/XML payloads, HTTP errors, and failures in data exchange.

• Analyze logs, requests, responses, and transaction histories to pinpoint failures.

• Differentiate between configuration, mapping, data quality, partner behavior, workflow limitations, and product defects.

• Replicate and evaluate API behavior using Postman or other approved tools.

• Provide Engineering with findings, reproduction steps, request/response evidence, and suggested next steps.

• Assist with connections related to EHR, EMR, practice management, and other healthcare technologies.

• Explore workflows related to demographics, insurance, referrals, orders, appointments, procedures, documents, and status changes.

• Review API and HL7 exchange patterns, identifiers, mappings, transformations, and downstream dependencies.

• Evaluate operational impacts on surgical scheduling and care coordination.

• Serve as a technical point of contact for clients during implementations and partner support.

• Clarify workflows, vendor capabilities, integration requirements, mappings, dependencies, test scenarios, and acceptance criteria.

• Coordinate technical deliverables and communicate status updates, risks, blockers, decisions, and next steps.

• Aid in discovery, implementation planning, connectivity and configuration validation, end-to-end testing, UAT, go-live readiness, cutover troubleshooting, and stabilization.

• Monitor dependencies and risks, prioritize production issues, and coordinate resolutions with QA, Support, Engineering, and vendors.

• Validate fixes and successful transactions, documenting outcomes for post-go-live handoff.

• Maintain troubleshooting guides, partner references, issue histories, and knowledge base articles.

• Propose enhancements to monitoring, logging, escalation, and support procedures.

• Communicate integration limitations and product improvement opportunities to Product and Engineering teams.

• Analyze API usage, rate limits, throttling, retry behavior, high-volume exchanges, request trends, vendor charges, and opportunities for optimization.

⛳️ Requirements

• 3–5 years of relevant experience in API integration analysis, technical integration support, client-facing implementation, or healthcare IT; equivalent practical experience will be considered.

• Hands-on experience troubleshooting REST APIs, JSON/XML, authentication, HTTP errors, and application or integration logs.

• Practical experience with Postman or similar API testing tools and structured root-cause investigation.

• Familiarity with EHR or practice management workflows, data mapping, and integration testing.

• Capacity to differentiate configuration and data issues from software defects and make informed escalation decisions.

• Strong client-facing communication skills, structured technical analysis, issue ownership, and ability to independently follow through across multiple stakeholders.

• Demonstrated experience collaborating directly with clients and external vendors on technical requirements, integration testing, issue resolution, and delivery milestones.

• Relevant degree or equivalent practical experience.

• Experience analyzing API request patterns, rate limits, throttling, retry behavior, or high-volume data exchanges.

• Ability to interpret API usage reports and transaction trends, estimate future request volumes and vendor charges, and communicate forecast assumptions and rate-limit risks.

• Ability to identify unnecessary API calls and suggest practical optimization or alternative data synchronization methods.

• Preferred familiarity with event-driven architectures, webhooks, FHIR subscriptions, delta synchronization, caching, batch processing, and hybrid integration patterns.

🏝️ Benefits

• Remote-first work environment.

• Flexible work arrangements.

• Opportunities for in-person meetups.

• Volunteer opportunities.

• Flexible working hours.