Intake Specialist – Outbound

This is a fully remote position, open to applicants in United States.

📋 Description

• Make outbound calls to patients to arrange various types of appointments across multiple locations

• Engage with patients in a professional manner

• Accurately document and confirm requested appointments

• Deliver outstanding customer service

• Assess and determine the most suitable location, clinician, and appointment type for each patient

• Handle incoming faxes from referral sources

• Triage and direct general inquiry calls

• Reach out to patients about missed or rescheduled appointments

• Uphold and promote the values of Hanger

⛳️ Requirements

• High school diploma or equivalent

• At least 2 years of relevant experience

• Must demonstrate a good fit for the role, as assessed through a skills evaluation; Hanger will conduct this assessment during the selection process

• Strong interpersonal, oral, and written communication abilities, including the capacity to follow both written and verbal instructions

• Familiarity with HIPAA and other medical insurance regulations and terminology related to private payers, state, and federal plans, including coding, billing, and reimbursement procedures

• Proficient in computer skills, including Windows-based office applications (e.g., Word, Excel), Outlook, and automated billing systems

• Knowledgeable in ICD-9, ICD-10, HCPC/CPT, and other coding systems

• Capable of using office equipment such as fax machines, calculators, and postage machines

• General understanding of state, federal, and regional collection and reimbursement laws

• Excellent organizational skills and the ability to juggle multiple tasks in a fast-paced environment

• Ability to work independently, demonstrate creativity, and maintain attention to detail

• Experience in a medical office is preferred

• Knowledge of medical terminology is preferred

• Familiarity with EMR systems (NextGen) is preferred

• Spanish language proficiency is preferred

• Knowledge of DME/Orthotic is preferred

🏝️ Benefits

• Annual bonus: up to 5% of base salary contingent upon bonus criteria

• 8 Paid National Holidays & 4 additional Floating Holidays

• Paid Time Off (PTO) that encompasses Vacation and Sick leave

• Medical, Dental, and Vision benefits

• 401k Savings and Retirement Plan

• Paid Parental Bonding Leave for new parents

• Generous Employee Referral Bonus Program

• Mentorship Programs for both mentors and mentees

• Student Loan Repayment Assistance based on location

• Opportunities for Regional & National travel as CPO/CO/CP

• Participation in Local and National events like Hanger’s BAKA Bootcamp and EmpowerFest