Intake Specialist

This is a fully remote position, open to applicants in Alabama.

📋 Description

• Act as the primary point of contact for incoming calls and emails from homecare agencies, providers, and other clients seeking help with proprietary software applications.

• Offer first-level technical support for issues related to login, password resets, system navigation, and basic functionality inquiries.

• Create, document, and oversee support tickets, ensuring accurate information is captured and escalating issues when necessary.

• Diagnose common software and order fulfillment problems.

• Engage with healthcare partners, internal teams, and technical support staff to facilitate issue resolution and provide status updates.

• Evaluate customer inquiries, identify the right resources or departments, and efficiently route requests.

• Assist users in navigating systems effectively and support the uninterrupted delivery of care.

⛳️ Requirements

• A high school diploma or equivalent is mandatory.

• A minimum of six months of experience in a customer-facing role.

• At least one year of experience in a call center, help desk, technical support, or healthcare setting is highly preferred.

• Excellent verbal and written communication abilities.

• Proficiency in Microsoft Office, web-based applications, and precise data entry.

• Experience with customer support or ticketing systems is advantageous.

• Strong problem-solving and organizational capabilities.

• Ability to handle multiple requests, adhere to established procedures, and take ownership of customer issues.

• A proactive and adaptable approach to learning new systems and collaborating with others.

• Spanish language skills are a plus but are not mandatory.

• Flexibility to adhere to established work schedules and potential on-call rotations, including overnight coverage.

🏝️ Benefits

• Comprehensive Benefits Package (Health, Dental, Vision, PTO, Sick Time, 401k with matching, etc.)

• Opportunities for Growth and Career Advancement.

• An agile and adaptable team culture.

• Innovative and groundbreaking technology solutions.

• A higher calling to deliver quality patient care.

• Continuous learning and skill development opportunities.