Intake & Scheduling Specialist

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Oversee the scheduling of client intake and management of appointments for both clients and their families.

• Engage in professional communication with families, clinical personnel, and internal teams.

• Handle intake processes, manage scheduling updates, and oversee documentation workflows.

• Ensure the accuracy of client records and scheduling details.

• Coordinate follow-up communications and ensure timely updates regarding appointments and intake needs.

• Assist in operational and administrative processes related to intake.

• Monitor scheduling changes, cancellations, and any intake-related issues.

• Aid in reporting, documentation, and workflow coordination tasks.

• Uphold professionalism, confidentiality, and precision in all communications and records.

• Provide support for additional administrative and scheduling responsibilities as needed.

⛳️ Requirements

• A Bachelor’s degree (BA/BS) is highly preferred.

• Prior experience in scheduling, intake coordination, healthcare administration, customer service, or administrative support is preferred.

• Exceptional communication skills are required.

• A calm, professional demeanor with a customer-centric approach is essential.

• Strong attention to detail and organizational skills are required.

• Familiarity with Microsoft Teams is preferred.

• Experience with Qglobal is preferred.

• Knowledge of IntakeQ is preferred.

• Ability to work independently in a remote setting is necessary.

• Strong multitasking and problem-solving skills are essential.

• A reliable internet connection and an appropriate home office setup are required.

• Experience in US-based healthcare or ABA environments is a plus.

🏝️ Benefits

• Comfortable working during U.S. hours.

• Remote work from home is available.