Intake Coordinator

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Answer client inquiries through phone calls, emails, and text messages.

• Pair clients with the clinician who aligns best with their needs, preferences, insurance coverage, and availability.

• Guide clients through the insurance process, necessary paperwork, and what to expect during their initial session.

• Conduct follow-ups to ensure the progress of each client's intake process.

• Complete intake procedures across various systems to ensure that clients and clinicians are prepared for their first day.

• Manage cancellations and rescheduling, while maintaining accurate records.

• Collaborate effectively with the intake team, clinicians, and administrative staff.

⛳️ Requirements

• 1–2 years of experience in customer service, client services, sales, scheduling, front desk operations, healthcare administration, or a comparable people-oriented position.

• Comfort engaging in live calls and a willingness to learn new computer systems.

• Excellent organizational skills and a keen eye for detail.

• Commitment to maintaining confidentiality and handling sensitive information responsibly.

• A quiet, private home office environment and stable internet connection.

• Preferred: experience in a therapy practice, medical office, or behavioral health environment, or familiarity with HIPAA regulations.

🏝️ Benefits

• Paid time off.

• 401(k) plan with company matching.

• Medical, dental, and vision insurance.