Insurance Team Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide daily operational support by responding to employee inquiries, managing client communications, and conducting training sessions.

• Oversee and evaluate tasks specific to clients utilizing established processes.

• Administer account management and workflow operations.

• Assist the supervisor with departmental initiatives, including compiling daily reports, monitoring quality and production metrics, and preparing time audit documentation.

• Facilitate training for new hires and provide on-the-job mentoring, including maintaining necessary tracking, progress, and status reports.

• Collaborate with management to pinpoint areas for enhancement in the performance of insurance specialists.

• Offer information regarding account issues or personnel challenges while adhering to company policies.

• Respond to account and inventory inquiries from representatives and investigate solutions as necessary.

• Assist with technical issues related to client systems, company platforms, and payer websites, and escalate to IT Help Desk as required.

• Communicate with and manage clients in a professional manner as instructed by management.

• Identify and ensure that work instructions are current and accurate.

• Contribute to enhancing employee engagement and boosting team morale.

• Carry out other daily tasks specific to clients as assigned.

⛳️ Requirements

• Significant experience in Insurance Claims, Billing, and Insurance Follow-Up.

• Strong attention to detail and ability to communicate professionally.

• Must possess experience with Anthem BCBS.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Comprehensive health and wellness benefits.