Insurance Support Specialist

📋 Description

• Handle customer inquiries regarding insurance billing support through email, phone, and video calls.

• Address insurance-related challenges such as claim submissions, rejections, payment postings, and clearinghouse integrations.

• Educate clients on optimal insurance workflows within the OptiMantra platform during one-on-one sessions and group meetings.

• Work in conjunction with product and engineering teams to prioritize billing issues and pinpoint bugs or areas for enhancement.

• Develop and update knowledge base materials and training documentation focused on billing.

⛳️ Requirements

• Previous experience in medical insurance billing, revenue cycle management, or processing insurance claims is mandatory.

• Solid understanding of CPT codes, ICD-10, claim life cycles, and EDI workflows; knowledge of psychiatry and/or primary care billing codes is advantageous.

• Familiarity with clearinghouses, ERA/EOB processing, and insurance follow-up procedures; experience with Office Ally and ChangeHealthcare is a bonus.

• Outstanding communication abilities with a knack for clearly explaining complex billing concepts.

• A customer-first approach combined with strong problem-solving and analytical capabilities.

• Experience with EMR/practice management software platforms (especially OptiMantra is a bonus).

• Proficiency in using online tools and software systems, including Google Suite.

🏝️ Benefits

• Competitive salary based on experience.

• Paid Time Off and company holidays.

• Comprehensive health, dental, and vision insurance.

• Short-term and long-term disability coverage.

• 401k plan with matching contributions from the company.

• Genuine ownership and influence in a rapidly growing health tech organization.