Customer Support Specialist – AI Assisted

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Assess and authorize AI-generated responses prior to addressing customer concerns.

• Modify or compose replies as necessary to guarantee precision and alignment with brand voice.

• Identify edge cases or emerging trends for internal escalation.

• Manage between 100-200 tickets daily, contingent upon volume and complexity.

• Operate within platforms such as Shopify and other integrated e-commerce tools.

⛳️ Requirements

• 2–3 years of experience in customer support, preferably in eCommerce.

• Exceptional written English skills and meticulous attention to detail.

• Proficient use of AI tools and the ability to learn new systems quickly.

• Bonus: Familiarity with Shopify, direct-to-consumer brands, or helpdesk tools such as Gorgias and Richpanel.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and training.

• Flexible working hours and remote work options.

• Collaborative and inclusive company culture.