Application Support Specialist – EMR

This is a fully remote position, open to applicants in United States.

📋 Description

• Consult with clients regarding EMR optimization initiatives.

• Offer best practices to ensure client success with the EMR system.

• Execute complex configurations to enhance workflow efficiencies.

• Deliver an outstanding customer experience during every interaction.

• Conduct training for client users during deployment to ease the training load on the project team.

• Provide continuous product education for current customers.

• Report bug fixes to the appropriate personnel as necessary.

• Take initiative to enhance personal growth in product knowledge.

• Support the deployment team with onboarding responsibilities.

• Requires up to 10% travel.

⛳️ Requirements

• Education: Must obtain relevant product certifications within 90 days of employment.

• Experience:

• Over 2 years of experience delivering customer service/support to commercial clients.

• Familiarity with using and troubleshooting business applications.

• Strong written and verbal communication skills.

• Skills:

• Capability to communicate effectively with professional clients at all levels.

• Excellent organizational skills.

• Experience in oral presentations, training, and public speaking.

• Proficient in MS Office Suite, internet applications, email, and browser-based tools.

🏝️ Benefits

• Competitive compensation

• Comprehensive benefits package including medical, dental, and vision insurance

• 401k plan with company match

• Unlimited Paid Time Off

• Quarterly bonus program

• Flexible work schedule

• Opportunity for remote work