Customer Care Supervisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a team of Customer Care Advocates

• Offer coaching, direction, and assistance to achieve team objectives

• Perform live call evaluations and monitoring

• Address and resolve escalations through multi-channel support

• Assess processes for ongoing enhancement

⛳️ Requirements

• 3-5 years of experience in customer service leadership

• Familiarity with Salesforce Customer Relationship Management software

• Proficient in Microsoft Office - Word, Excel, and PowerPoint

• Strong verbal and written communication skills in English are essential

🏝️ Benefits

• Health insurance

• 401(k) matching

• Paid time off

• Flexible work arrangements

• Opportunities for professional development