Field Support Representative

This is a fully remote position, open to applicants in Finland.

📋 Description

• Collaborate closely with Field Sales Professionals and Customer Support to devise strategies aimed at maintaining and enhancing Customer Accounts.

• Install, onboard, and train clinic personnel in the utilization of IDEXX products and services.

• Identify further customer needs and propose effective solutions.

• Assist with essential customer requirement visits by providing onsite technical support.

• Conduct field visits to customers while managing your own schedule and travel arrangements.

• Utilize various programs to organize customer visits and ensure their satisfaction.

• Address and resolve customer issues and challenges related to products and services.

• Relay customer requirements for additional products and services to the sales team.

⛳️ Requirements

• A minimum of three (3) years of experience in a veterinary clinic, with a preference for those with a training and/or practice management background.

• Proficiency in both Finnish and English.

• Capability to establish relationships with individuals of various personalities.

• Strong communication and teamwork skills.

• Excellent customer and peer relationship management.

• Ability to organize and prioritize tasks in a fast-paced environment.

• Effective listening abilities and adaptability to various situations.

• Comfort in learning and utilizing technology such as computers, tablets, and smartphones.

• Experience in computer networking is preferred.

🏝️ Benefits

• Competitive salary with the potential for an annual bonus.

• Pension plan contributions funded by IDEXX.

• Medical insurance coverage.

• On-the-job training and opportunities for career advancement.

• Additional perks include volunteer paid days off, the ThanXX recognition program, and more.