Customer Support Consultant, Broadband Diagnostics

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Provide exceptional customer support through both phone and email communications;

• Assist customers with fundamental network connectivity challenges, including troubleshooting Wi-Fi and Ethernet;

• Analyze the root causes of technical issues and deliver clear, step-by-step guidance to users without technical backgrounds;

• Accurately log issues, solutions, and troubleshooting methods in the system;

• Refer complex or unresolved problems to the appropriate teams as necessary;

• Manage sensitive customer information with utmost care and security;

• Collaborate with developers and cross-functional team members.

⛳️ Requirements

• Proficient in German (C1/C2, both spoken and written) and English (B2+/C1);

• Basic knowledge of Wi-Fi and Ethernet connectivity;

• Capable of troubleshooting common connectivity problems;

• Strong organizational abilities to effectively manage and prioritize multiple requests;

• High attention to detail;

• Personal laptop or computer with a minimum of 8GB of RAM and a reliable internet connection (at least 50 Mbps download and 40 Mbps upload).

🏝️ Benefits

• Fixed schedule: Monday to Friday, 10 AM–6 PM, CET;

• Opportunity to work entirely remotely;

• Inclusive international work environment;

• Compensation provided in USD;

• Incentives for referring friends;

• Emphasis on work-life balance;

• Supportive leadership focused on your growth and long-term collaboration;

• Opportunities for personal development in a nurturing environment;

• A culture founded on trust, with no requirements for time tracking.