Insurance Representative I – Bilingual

This is a fully remote position, open to applicants in Texas.

📋 Description

• Deliver insurance quotes and utilize sales techniques to finalize transactions through a consultative sales approach.

• Assist and advise on quoting, selling, and servicing insurance policies.

• Guide customers on protection and coverage options while addressing complex inquiries regarding billing, renewals, and endorsements.

• Provide support through various communication channels including phone, email, chat, and text.

• Address customer complaints and seek managerial assistance when necessary.

• Collect, process, consolidate, and analyze data to foster brand loyalty and enhance retention for OnStar Insurance.

• Oversee and uphold a closed-loop feedback system.

• Schedule follow-ups to ensure customer expectations and satisfaction are achieved.

• Cultivate professional relationships with other departments to improve customer experience and loyalty.

• Represent OnStar Insurance in a professional manner.

• Implement specialty team processes and strategies as designated by leadership.

• Undertake additional responsibilities as business needs arise.

⛳️ Requirements

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).

• Advanced knowledge and understanding of General Motors Insurance products, systems, policies, and procedures.

• Must embrace company values and demonstrate an understanding of OnStar Insurance and GM Financial’s culture.

• Capable of influencing customers during sales and service interactions by providing a consultative, educational, and friendly experience.

• Exceptional interpersonal, written, and oral communication skills, including outstanding active listening abilities.

• Strong analytical and problem-solving skills with a proactive approach.

• Ability to work independently and exercise sound judgment in managing customer inquiries and resolving complaints.

• Proficient in managing time effectively while balancing assigned accounts/tasks with minimal supervision.

• Skilled in navigating and utilizing multiple applications/systems efficiently.

• Ability to type a minimum of 40 words per minute.

• Demonstrated interpersonal skills and professionalism when engaging with customers, leaders, peers, and senior management.

• Bilingual in English and Spanish.

• Must possess a current Property and Casualty (P&C) or Personal Lines License in at least one U.S. state, or be able to obtain it within 30 days of the start date.

• 0–2 years of customer service experience preferred.

• High School Diploma or equivalent required.

• Bachelor’s Degree or a comparable combination of education and experience preferred.

🏝️ Benefits

• Fully remote work.

• Growth opportunity.