Bilingual Dental Insurance & Patient Coordinator – Prosthodontics

This is a fully remote position, open to applicants in Brazil, +6 more countries.

📋 Description

• Confirm dental insurance eligibility and benefits, including aspects such as deductibles, annual caps, waiting periods, frequency limitations, and coverage percentages.

• Reach out to insurance providers via phone and online portals to clarify benefits and address coverage inquiries.

• Submit and monitor pre-authorizations and pre-determinations for prosthodontic and periodontal treatments.

• Accurately record benefits breakdowns and verification results in Open Dental.

• Handle inbound calls and place outbound calls in both English and Spanish, adhering to office scripts.

• Schedule appointments for new patients, confirm upcoming visits, and manage the provider's calendar effectively.

• Follow up on cancellations and no-shows to rebook patients and fill available slots.

• Maintain patient demographics and insurance details in Open Dental, and assist with new patient intake.

• Utilize Weave for patient communications, including calls, texts, and outreach efforts.

• Manage patient information with care, ensuring full compliance with HIPAA regulations.

⛳️ Requirements

• At least 1 year of experience in dental insurance verification within a U.S. dental office; general medical insurance verification experience is not applicable.

• Bilingual in English and Spanish, possessing excellent written and verbal communication skills.

• Natural fluency in spoken English is required, with a clear and professional phone demeanor; an American accent is preferred.

• Experience in documenting dental benefits and managing pre-authorizations and pre-determinations.

• Familiarity with dental scheduling, including the management of cancellations and no-shows.

• Strong attention to detail, accurate data entry skills, and the ability to consistently follow scripts and procedures.

• Comprehensive understanding of HIPAA regulations and patient confidentiality practices.

• A private, quiet home office equipped with a reliable computer, high-speed internet, backup internet and power sources, as well as a noise-canceling headset.

• HIPAA training is mandatory for all placements.

• Experience with Open Dental is preferred.

• Familiarity with Weave is preferred.

• Prior experience in a prosthodontic or periodontal practice is preferred.

• Background in a busy dental front office or specialist scheduling is preferred.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional growth and development.

• Supportive work environment that values teamwork and collaboration.