Insurance Claims Officer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee insurance claims from the initial notification to their final resolution.

• Collaborate with team members throughout the organization, as well as brokers, insurers, loss adjusters, and legal professionals.

• Ensure claims progress efficiently while monitoring important deadlines and necessary actions.

• Collect supporting documentation and maintain precise records.

• Assist with the annual renewal of insurance policies, policy management, payment processing, and recoveries.

• Recognize opportunities for enhancing processes and improving data integrity.

• Contribute to the daily operations of Stonewater’s insurance services.

⛳️ Requirements

• Experience in administration or case management within insurance, claims, housing, legal services, finance, risk management, or a related field.

• Excellent organizational abilities with a knack for managing multiple priorities.

• Keen attention to detail and a systematic approach.

• Confidence in communicating with both internal and external stakeholders.

• Capability to gather, assess, and accurately document information.

• Sound judgment with the ability to know when to escalate issues.

• Proficient in Microsoft Outlook, Word, and Excel.

• A proactive, collaborative, and customer-oriented mindset.

• Experience in commercial insurance, especially in Property and Liability, is a plus.

• Background in housing or another property or asset-focused organization would be advantageous.

• Willingness to pursue a professional qualification if necessary.

• Valid Right to Work documentation.

• Positive references.

• A satisfactory Disclosure and Barring Service check, if applicable.

🏝️ Benefits

• Support may be available for pursuing professional qualifications.

• Opportunity to work towards a CII Certificate or another relevant insurance qualification.

• Workplace support as a Disability Confident Employer.

• A customer-focused and collaborative working environment.