Installer

This is a fully remote position, open to applicants in Connecticut.

📋 Description

• Take initiative in generating standard invoices and include all necessary supporting documents in accordance with SOPs, checklists, and data entry guidelines.

• Recognize rule-based exceptions, rectify evident clerical mistakes within established policies, and document as well as escalate any missing documentation, unclear contractual terms, or complex/high-value exceptions.

• Address basic inquiries from customers and branches concerning billing documentation.

• Direct questions to the relevant departments.

• Utilize ERP systems, document management applications, email, and basic spreadsheets to handle low-risk transactions and oversee daily operations.

• Achieve turnaround times for standard transactions and meet productivity goals while ensuring invoice precision.

• Uphold confidentiality and adhere to disclosure regulations and protocols.

• Build and sustain professional relationships with customers and other stakeholders involved in billing.

• Carry out additional reasonable tasks as assigned by the supervisor or manager.

⛳️ Requirements

• No prior experience in billing, finance, or administrative roles is necessary; internships or related clerical positions will be considered.

• Must be able to acquire a Connecticut Notary License/Certificate.

• Basic computer skills are essential, including familiarity with entry-level spreadsheets and email management.

• Capability to learn the fundamentals of ERP system navigation and document management tools.

• Strong attention to detail with the ability to adhere to checklists and SOPs.

• Effective, clear, and professional written and verbal communication skills.

• Basic knowledge of common customer billing regulations.

• Comprehension of the billing function's significance in revenue collection, cash flow management, and customer satisfaction.

• Awareness of the implications of errors and the appropriate escalation procedures.

• Ability to accept feedback, ask clarifying questions, collaborate with colleagues, and complete assigned tasks in a timely manner.

• Must be legally authorized to work in the United States.

• The company does not plan to offer employment visa sponsorship.

🏝️ Benefits

• Coverage for health, dental, and vision insurance.

• Competitive Paid Time Off.

• 401K plan featuring a 6% company match with no vesting period.

• Health Savings Accounts available.

• Flexible Spending Accounts for healthcare and/or dependent daycare expenses.

• Short-Term and Long-Term Disability Insurance provided at no cost to employees by Allegion.

• Term life insurance with the option to purchase additional coverage.

• Tuition Reimbursement program.

• Optional Wellness Program with monetary incentives.

• Employee Discounts through Perks at Work.

• Opportunities for community involvement and giving back.

• CliftonStrengths assessment and coaching available.

• Flexible remote work options with occasional on-site visits as necessary.